Terms & Conditions – Airport Taxi Transfer

1. General Provisions

Welcome to Airport Taxi Transfer.

These Terms & Conditions govern the use of our website and transportation services, including airport transfers, chauffeur services, long-distance travel, executive transport, and private hire bookings.

By making a booking through our website, phone, WhatsApp, email, or live chat, you agree to these Terms & Conditions.

2. Booking & Contract

2.1 Booking Confirmation

A booking is only confirmed when:

• You receive a booking confirmation email, message, or reference number

• Payment is successfully processed (where applicable)

Quote requests or enquiries alone do not constitute a confirmed booking.

2.2 Customer Responsibilities

You are responsible for ensuring all booking details are accurate, including:

• Pickup and drop-off addresses

• Travel date and time

• Flight/train details

• Passenger numbers

• Luggage information

• Child seat requirements

We are not responsible for issues caused by incorrect or incomplete information.

3. Online System Usage

When using our website or booking system, you agree:

• Not to misuse the platform

• Not to attempt unauthorised access

• Not to use bots, scripts, or automated tools

• Not to interfere with website functionality

We reserve the right to suspend accounts or refuse service where suspicious or abusive activity is detected.

4. Services

4.1 Service Types

We may provide:

• Airport transfers

• Chauffeur services

• Executive travel

• Long-distance transfers

• Minibus services

• Corporate transportation

Availability may vary depending on location and vehicle supply.

5. Pickup & Waiting Time

Home / Hotel Pickups

• Free waiting time: 10 minutes

Airport Pickups

• Free waiting time: 30 minutes after actual flight landing time

• Flight monitoring included where flight details are provided correctly

Train Station Pickups

• Free waiting time: 15 minutes

Additional waiting time may incur extra charges.

6. Vehicle & Luggage Policy

Vehicle Classes

We aim to provide the booked vehicle category, including:

• Saloon

• Executive

• MPV

• Minibus

Specific brands, colours, or models are not guaranteed.

Luggage

Passengers must ensure luggage fits within the selected vehicle category.

Oversized items such as:

• Wheelchairs

• Sports equipment

• Musical instruments

• Extra-large luggage

must be declared during booking.

Failure to declare excess luggage may result in additional charges or service refusal.

7. Children & Safety

Child seats may be available upon request.

Customers must provide:

• Child age

• Seat type required

Passengers must wear seat belts at all times where legally required.

8. Passenger Conduct

Passengers must behave respectfully toward drivers and staff.

The following are prohibited:

• Smoking or vaping inside vehicles

• Dangerous or abusive behaviour

• Damage to vehicles

• Illegal activities

We reserve the right to terminate journeys without refund where passenger behaviour creates safety risks.

Cleaning or damage charges may apply where necessary.

9. No-Show Policy

A booking may be treated as a No-Show if the passenger:

• Does not appear within the waiting allowance

• Cannot be contacted

• Fails to answer calls or messages

No-Show bookings may be charged the full fare.

10. Pricing & Payments

Pricing

Prices are based on:

• Distance and route

• Vehicle type

• Time of booking

• Passenger and luggage requirements

Additional charges may apply for:

• Extra stops

• Route changes

• Excess waiting time

• Vehicle upgrades

• Additional luggage

Payment Methods

We may accept:

• Debit/Credit Cards

• Apple Pay

• Google Pay

• Bank transfer

• Cash payments (where available)

Payments are securely processed through third-party providers.

11. Amendments & Cancellations

Booking Amendments

Changes requested before pickup may be accommodated subject to availability.

Additional charges may apply depending on the change.

Cancellation Policy

• Free cancellation may apply if cancelled before the permitted cancellation window

• Late cancellations may be charged partially or fully

• Refund eligibility depends on timing and service conditions

12. Delays & Force Majeure

We are not responsible for delays caused by events outside our reasonable control, including:

• Traffic congestion

• Road closures

• Severe weather

• Accidents

• Public events

• Government restrictions

• Flight delays

We will make reasonable efforts to minimise disruption where possible.

13. Liability

We are only liable for direct losses resulting from proven negligence by our company.

We are not liable for:

• Missed flights due to insufficient travel planning

• Indirect or consequential losses

• Loss of business or income

• Items left in vehicles

• Delays outside our control

Passengers are responsible for checking vehicles before leaving.

14. Lost Property

If items are found in vehicles, we will attempt to assist in returning them.

Return or delivery charges may apply.

We are not responsible for lost or unattended belongings.

15. Intellectual Property

All website content, branding, logos, graphics, booking systems, and digital content remain the property of Airport Taxi Transfer.

Users may not:

• Copy website content

• Reproduce branding

• Reverse-engineer systems

• Use automated scraping tools

without written permission.

16. Privacy

Use of our services is also governed by our Privacy Policy.

Please review our Privacy Policy available at:

Privacy Policy

17. Governing Law

These Terms & Conditions are governed by applicable laws and regulations of the operating jurisdiction of Airport Taxi Transfer.

Any disputes shall be handled through the appropriate legal courts and authorities.

18. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of revised terms.

19. Contact Information

For support or legal enquiries, please contact:

Airport Taxi Transfer

Email: info@airport-taxitransfer.com