Privacy Policy – Airport Taxi Transfer

1. Scope

We, Airport Taxi Transfer (“Airport Taxi Transfer”, “we”, “us”, “our”), take the protection of your personal data seriously and process all information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and internationally recognised privacy principles.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website

• Request a quote or make a booking

• Contact us via phone, WhatsApp, email, or live chat

• Register an account

• Receive booking confirmations, invoices, or marketing communications

• Use our services for airport transfers or chauffeur bookings

These activities are collectively referred to as the “Services”.

Our services are not intended for persons under the age of 16.

2. Data Controller Information

The data controller responsible for your personal data is:

Airport Taxi Transfer

Website: airport-taxitransfer.com

Email: info@airport-taxitransfer.com

For all privacy-related matters, you may contact us through the contact details available on our website.

3. Data Protection & Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, disclosure, or loss.

Security measures include:

• SSL/TLS encrypted website connections

• Secure hosting infrastructure

• Access control and authentication systems

• Encrypted databases where applicable

• Fraud prevention and monitoring systems

• Regular backups and security updates

Although we strive to protect your information, internet transmissions cannot always be guaranteed as fully secure.

4. Website Usage Data

When you visit our website, certain technical data may automatically be collected, including:

• IP address

• Browser type and version

• Device information

• Date and time of access

• Pages visited

• Referring website URLs

• Error logs and diagnostics

This information is used for:

• Website functionality

• Security and fraud prevention

• Performance monitoring

• Improving user experience

• Analytics and statistics

Legal Basis

• Legitimate Interest

• Contractual Necessity

• Consent (where applicable)

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to improve functionality and user experience.

Cookies may include:

• Essential cookies

• Analytics cookies

• Marketing cookies

• Preference cookies

You may manage or disable cookies through your browser settings.

Some features of the website may not function properly if cookies are disabled.

Purposes of Cookies

• Booking functionality

• User preferences

• Website analytics

• Security and fraud prevention

• Advertising and remarketing

6. Booking & Customer Information

When you make a booking or enquiry, we may collect:

Personal Information

• Full name

• Email address

• Phone number

• Billing details

• Pickup and drop-off addresses

Journey Information

• Flight number

• Travel date and time

• Passenger count

• Luggage details

• Child seat requests

• Special instructions

Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details on our servers.

We may retain limited transaction information for accounting and fraud prevention purposes.

7. Sharing of Information

We may share limited information with:

• Drivers and transport partners

• Payment processors

• IT and hosting providers

• Customer support systems

• Fraud prevention services

We only share information necessary for providing the requested service.

Third-party service providers are required to protect your data appropriately.

8. Communication & Customer Support

If you contact us via email, WhatsApp, phone, or live chat, we may process:

• Your contact details

• Communication history

• Support requests

• Booking-related information

Phone calls may be recorded for:

• Quality assurance

• Staff training

• Dispute resolution

• Compliance purposes

9. Marketing Communications

Where permitted by law or where you have provided consent, we may send:

• Promotional offers

• Service updates

• Discount campaigns

• Newsletters

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

10. International Data Transfers

Your information may be processed outside your country where necessary for service delivery, hosting, or technical support.

Where international transfers occur, appropriate safeguards are implemented to protect your data.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to marketing communications

• Withdraw consent

• Request data portability

To exercise any privacy rights, please contact us using the information provided above.

12. Data Retention

We retain personal data only as long as necessary for:

• Providing services

• Legal compliance

• Accounting obligations

• Fraud prevention

• Dispute resolution

Typical retention periods may include:

• Booking records: up to 6 years

• Support communications: as reasonably required

• Marketing data: until consent is withdrawn

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of third-party services independently.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal changes

• Technical developments

• Service improvements

• Business updates

The latest version will always be available on our website.

15. Contact Us

For any privacy-related questions or requests, please contact:

Airport Taxi Transfer

Email: info@airport-taxitransfer.com