Get all the information you need to plan your private transfer down to the last detail.
Get all the information you need to plan your private transfer down to the last detail.
Take a look at the most frequently asked questions our clients have on a daily basis to get a better idea of the service that you will receive when you book a private transfer.
If you still need advice from one of our operators, you can call us at +44 (0) 1582 85 80 52 or email us at firstname.lastname@example.org or speak to one of our specialists directly on our website using the chat feature.
Or Select the most relevant question to get more precise results:
We at Airport Taxis and Transfers value the importance of Air Travel. We appreciate the importance of your business trip and your family holiday. We appreciate the importance of providing the right service with the right vehicle at the right time.
Established over 10 years ago, we take pride in providing Airport transfers across all the Airports in the UK. Unlike other companies in the market, we only specialize in Airport Transfers and long-distance transfers. All our cars and drivers are airport specialists.
You may be able to find and reserve cheaper prices and fares from other companies and App based companies, however, they do not guarantee that you will be picked up and therefore can lead to disappointment at the last minute when the driver does not arrive. Most drivers of other companies also do local trips and could be stranded in traffic which could lead to late arrival or not turning up at all.
We at Airport Taxis and Transfers guarantee the driver. None of our drivers do local trips or short journeys. We are dedicated Airport Transfers and Long distance transfers company. Once we receive your booking, our team get on with the task of allocating the right vehicle and driver for your reservation.
All bookings online and over the phone are Economy Private Transfer also known as ‘Standard service’. In this service, your driver will be waiting outside the airport and will meet you at the pickup point once you are ready and contact is established. All airports in the UK have Pickup points and there are signs displayed for Pickup points on all airports. The pickup point is usually 3-5 minutes walk from the Arrivals Hall.
For Airport pickups, your driver will be waiting nearby the airport in the appropriate waiting area the driver finds. Once contact is established with a driver the driver will proceed to the pickup point. Most airports have designated pickup points and are sign posted at all airports.
We highly recommend that once you have landed, please turn your phone on and let the driver know an estimated time it could take you before you are ready to be collected.
You will receive a text message from the driver with his Name, mobile number, Car Make, Model, and Registration Plate. In most cases you will receive this information via email, please make sure you check your spam folder.
For passengers with International phone numbers, we recommend checking your WhatsApp as in cases of your international phone number not working in the UK, the driver will have no other alternative but to contact you via WhatsApp.
You should contact your driver immediately if you have any difficulties finding your driver. If you are unable to locate your driver, you can call us at 015 82 23 53 68, email us at Contact@airporttaxis-transfers.co.uk or speak to one of our operators directly on our website using the chat feature for further assistance.
We would like to clarify that all online bookings are standard bookings and they do not cover ‘Meet and Greet Service’ which means the driver will not come inside the Arrivals Hall. For Meet and Greet Service please call the office or email us with your requirements.
After collecting your luggage, please contact your driver and establish his location. Following locations are guidelines in most cases, however, if your driver advises otherwise, please follow his instructions.
London Heathrow Airport
We recommend different sizes of vehicles depending on how many passengers and baggage you have. It can be tricky to transport more complicated luggage. We have listed below the most frequently requested items from our clients.
You can make a booking for your transfer at any time you like. However, it is best to do so at least 24 hours before your pick-up. We may not be able to honor your short notice request due to insufficient driver availability or if we are fully booked. These requests can also be subject to additional charges. This applies to requests made within 4 hours of the requested pick-up time. If we cannot find a driver in an emergency, we can cancel your booking. This applies to online bookings.
Further, all short notice bookings which are less than 4 hours' notice are much higher priced as compared to pre-booked journeys online.
If you need assistance with the planning of your transfer, you can call us at +44 (0) 1582 85 80 52, email us at email@example.com or speak to one of our operators directly on our website using the chat feature for further assistance.
With our Airport taxi specialist app, you can
If you believe you have lost something in one of our driver's vehicles please get in touch with us immediately. Even though we tell our drivers to inspect the vehicle after every journey, it is possible for misplaced items to be forgotten once passengers have boarded the vehicle.
If you need any assistance with a lost item, you can call us at+44 (0) 1582 85 80 52, email us at firstname.lastname@example.org or speak to one of our operators directly on our website using the chat feature for further assistance.
To complete a Lost & Found form, we will need your booking ID as well as your name.
We will notify you if we find any items that are lost or damaged. All courier charges must be paid before the package is sent.
Our website pricing system is based on taking various factors into account. These factors are distance of journey, type of vehicle, estimated duration of journey, and time of journey. Therefore you may see different prices for the same journey at different time Additional charges may apply for situations...
Please note that child seats are not required in Taxis & Private-Hair Vehicles. You can bring your own car seat but it cannot be kept with the driver. If you want us to provide a child seat please specify your requirement at the time of booking and subject to availability we can provide a child seat, however, if we are unable to provide one, we will let you know in advance.
Traffic can be a real nightmare and you should always allow plenty of time for the journey. Saying this, we have some examples below of how much time you should allow for the transfer (this takes into consideration possible traffic delays, although we can’t predict the worst-case scenario) when choosing to use a private transfer service with us.
Traffic delays can occur:
Our office hours (customer service) are between 9:00 -23:00hrs(London GMT Time) but we are technically open 7 days a week, 24 hours a day. Transfers can be made at any hour of the day or night. You will receive a number for emergency support and the driver's telephone number. You can call us at+44 (0) 1582 85 80 52, email us at email@example.com or speak to one of our operators directly on our website using the chat feature.
All airport pickups are included with the flight tracking feature. If your flight is delayed or earlier than expected, we will monitor it and adjust your pickup time. This means that you give us the flight number and landing times. Our driver will arrive at the pickup location after 30 minutes*. Actual landing time + 30 minutes* = pickup. 30 minutes* is the minimum time frame we recommend after landing. You can adjust the timeframe to suit your needs.
We will monitor your flight, and you have 30 minutes of free waiting time with us.
We do our best to keep track of every flight, but sometimes we have to rely on information provided online by the airline/airport website. We can use your updates in some situations. Please let us know if you have any problems with your flight. You can provide updates by calling us at +44 (0) 1582 858052, emailing us at Contact@airport-taxitransfer.com, or speaking to one of our operators directly on our website using the chat feature.
The minimum notice period required to make a booking on our website or via our app is 5 hours. This is so the team could manage your booking, check your flight details and requirements, and allocate your booking to the best possible driver.
Cancellation of your booking can be done at any time. We understand that changes to your itinerary may occur at the last minute. We appreciate you letting us know if you need to cancel you’re booking as soon as possible to avoid any situations where a driver is already on the way to the pickup location. To cancel, you can call us at +44 (0) 1582 858052, email us at Contact@airport-taxitransfer.com, or speak to one of our operators directly on our website using the chat feature.
We will need your booking number, and some other details along with the reason for cancellation to cancel.
We are proud to say that, despite the many tactics our competitors use to cancel bookings, we believe we are easygoing and will refund all customers for the entire journey (where applicable). We will reimburse your entire journey if you notify us 24 hours in advance. Refunds for pre-paid bookings are processed within 5 working days of cancellation.
Cancellation fees will apply to bookings canceled less than 24 hours before the scheduled pick-up time. This fee is dependent on when we were informed.
If you need an urgent pickup or drop off which is less than 5 hours i.e., our minimum notice period, in such case please call our booking line at +44 (0) 1582 85 80 52, and one of our professional operators will be able to take a booking over the phone.
Meet and Greet service is a chauffeur class service. In this service, the driver will be waiting in the Arrivals Hall with your name board.
This service is much higher in price and is available upon request. If you require this service please call us at +44 (0) 1582 85 80 52 or email us at firstname.lastname@example.org
We offer a wide range of vehicles that you can book through Airport Taxis and Transfers.
For Standard Range, we offer - Toyota Prius, VW Passat, Citroen C4, Vauxhall Insignia, Ford Mondeo, Skoda Superb, or similar.
For the Business/Executive Range we offer – Mercedes Benz, BMW 5 Series, Audi A6, or Similar.
For MPV we offer- VW Sharan, Ford Galaxy, Citroen Picasso, Toyota Prius+, or similar.
For MPV+ we offer – the Mercedes Vito, Peugeot People Carrier, Renault Master, Vauxhall Vivaro, Hyundai i8, Mercedes Viana, and VW Transporter.
We do not make any promises on the type of vehicle that will be undertaking your transfer. Special requests can be made at the time of booking but we can never guarantee a specific make/model will be undertaking your transfer (exceptions can occur for the executive service). Over 95% of the vehicles within our fleet are 2012 or newer; all are well-maintained, in excellent working condition, and clean. So far we have a proven track record of offering reliable and clean vehicles for all our transfers.
If you need any assistance with our vehicle range, you can call us at +44 (0) 1582 85 80 52, email us at email@example.com or speak to one of our operators directly on our website using the chat feature.
Important: When selecting the type of vehicle, please ensure that you check the capacity of luggage and passengers to match your requirements.
Online payment via our website, or via a secured link sent by text message, allows you to pay for your trip by debit or credit card. The website makes payments at the time you make your reservation. However, the payment link option allows you to pay at a later stage ( ) but must be paid before the journey begins. Due to the recent rise in fake reservations and "no-shows", this enforcement is in place.
Once payment is completed online, a digital receipt is generated with the booking emailed to you at the email address provided at the time of booking. For bookings over the phone and payments made via a secure link, a receipt can be requested from firstname.lastname@example.org
On rare occasions, we do accept card payments in the vehicle. However, payment must be received before the journey commences. In such cases you will be sent a secured link via text message to make payment, this is to protect your sensitive information, however, must be received before the journey commences.
Once a driver is dispatched, an email will be sent to you confirming the driver has been dispatched followed by 2nd email once the driver has arrived.
We strongly recommend downloading and registering on our App from Apple and Play Store. Please download the app ‘Airport Taxis and Transfers’ and sign in to track the driver.
In case you are experiencing prolonged delays, we recommend you contact your driver to inform him of any problems. Alternatively, you can provide updates by calling us at +44 (0) 1582 85 80 52, emailing us at email@example.com, or by speaking to one of our operators directly on our website using the chat feature.
The 30 mins free parking and waiting time we include after your scheduled pick-up time usually covers these types of incidents, but should the waiting time go over the free waiting period we offer, additional costs will be applied (waiting time at £0.25/minute + parking ticket cost).
If we are unable to make contact with you by email or telephone within 45 mins after the scheduled pick-up time, your reservation is subject to a cancellation as per our T&Cs, for a “no show” incident.
On rare occasions cash bookings are possible, this is usually if the passenger is having issues paying online.
Due to the recent rise in fake reservations and "no-shows” the operator reserves the right to refuse cash bookings and in such a situation will ask for payment via website or via a secured link by text message. If that happens to be the case and a payment link is sent the booking will only be confirmed once payment has been received.
Wheelchair-accessible vehicles can be provided subject to request and availability.
You can call us at+44 (0) 1582 85 80 52, email us at firstname.lastname@example.org or speak to one of our operators directly on our website using the chat feature.
As our service includes only 30 mins of free waiting and parking time, we advise those seeking to get a private transfer from any London or UK airport, to use the following time frames, to avoid as much as possible any extra charges occurred from any delays further to our free waiting time…
The quoted price does not include tips. If you are satisfied with the service, tips can be offered.
Our executive package includes WiFi and internet access as a complimentary service. Access to WiFi is available during regular transfers subject to availability. Please ask your driver during the journey or specify your requirement at the time of booking.
Eating and drinking in the car is not permitted, however, if you need to eat or drink in the car it will be at the discretion of the driver. If you have any concerns, you can call us at+44 (0) 1582 85 80 52, email us at email@example.com or speak to one of our operators directly on our website using the chat feature.
You have two options: book 2 separate journeys online or both (The return journey must be the same as the first, but we recommend booking 2 separate trips to reflect the differing itineraries. Alternatively, you can call us at+44 (0) 1582 85 80 52, email us at firstname.lastname@example.org or speak to one of our operators directly on our website using the chat feature.